The Challenge
Harmony Home Health Services serves patients across the greater Phoenix metropolitan area who require ongoing infusion therapy. Many of these patients—receiving antibiotics, chemotherapy, or TPN—were forced to visit infusion centers multiple times per week, causing significant burden on patients and families.
The agency wanted to bring hospital-quality infusion therapy into patients' homes but needed equipment that was reliable, easy to use, and safe for non-professional caregivers to manage.
The Solution
Harmony partnered with Acme Medical Devices to implement a comprehensive home infusion program:
- AcmePump Ambulatory infusion pumps for outpatient therapy
- Patient and caregiver training program
- 24/7 clinical support hotline
- Remote monitoring capabilities
- Direct-to-home supply delivery service
Implementation
The program launched with a pilot group of 25 patients receiving long-term antibiotic therapy. Acme's home care specialists developed training materials specifically for patients and family caregivers, focusing on safety and troubleshooting common issues.
The remote monitoring system allows Harmony's nurses to track infusion progress and receive alerts if issues arise, enabling proactive intervention without requiring home visits.
The Results
Within 18 months, the home infusion program achieved remarkable growth and outcomes:
- 300+ patients now receiving home infusion therapy
- 92% patient satisfaction with the program
- 60% reduction in hospital readmissions for infusion complications
- $4,200 average savings per patient compared to outpatient infusion
- Zero serious adverse events related to home infusion
"The AcmePump Ambulatory system was the key to unlocking our home infusion program. Patients feel confident managing their therapy, and our nurses have peace of mind with the remote monitoring. It's been life-changing for our patients."
— Linda Martinez, RN, Director of Clinical Services
Looking Forward
Harmony Home Health is expanding their program to include home chemotherapy administration for select patients, working with local oncology practices to extend quality care beyond the clinic walls.